Privacy and Cookies Policy

PRIVACY POLICY

This privacy policy sets out how CRANKHOUSE COFFEE uses and protects any information that you give www.crankhousecoffee.co.uk when you use this website. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested. 

CRANKHOUSE COFFEE is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

CRANKHOUSE COFFEE may change this policy from time to time by updating this page.  This policy is effective from 1/1/2015

WHAT INFORMATION WE COLLECT 

On our website  you can register to receive our newsletter and materials, make requests, and order products. The types of personal information we may collect are:

• Name
• Contact information including email address, address and phone number
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers

 On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

 

• Name
• Address
• Phone Number

 

We never store your credit or debit card details anywhere in our database as we use a third party payment gateway to process payments on this web site. This information is collected by the payment processor and used for the purposes of processing your transaction.

WHAT WE DO WITH THE INFORMATION WE GATHER

When placing your order, we use the information you provide about yourself only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

When placing an order for someone else, we use the information you provide about that other person only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

We use non-identifying information to better design our website and track visitor behavior so that we can improve our products and services to you.

If you have signed up to our newsletter, we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Any information we require from you is to understand your needs, complete your order and to provide you with a better service.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

SECURITY 

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW WE USE COOKIES 

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

HOW YOU CAN ACCESS OR CORRECT YOUR INFORMATION

You can access all your personally identifiable information that we collect online and maintain by logging in using your email address and password that you set when you registered.

You can correct factual errors in your personally identifiable information by logging in and making changes, or you can contact us and we can make those changes for you.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting but only if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998.  If you would like a copy of the information which we hold on you, please write to:

CRANKHOUSE COFFEE Ltd., Basement 130 Fore Street  Exeter, EX4 3JQ

Email: sales@crankhousecoffee.co.uk

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address and we will promptly correct this.